Policies page

Bubbles has policies covering many areas in order to be sure that children are kept safe, secure and well cared for. Policies on any area can be inspected - please contact us to ask. We publish here our Booking, Payment and Cancellation Policy.

Safeguarding Children

Bubbles is committed to building a ' culture of safety' in which the children in our care are protected from abuse and harm. The Club will respond promptly and appropriately to all incidents or concerns of abuse that may occur.

The Club's child protection procedures comply with all relevant legislation and with guidance issued by the Local Safeguarding Children Board (LSCB).

The Club's designated Child Protection Officer (CPO) is Kate Redshaw. The CPO coordinates child protection issues and liaises with external agencies (e.g. Social Care, the LSCB and Ofsted).

Booking, Payment and Cancellation Policy

Booking

In order to ensure sufficient staff:child ratios, maintain a safe environment and to secure a place for your child, adequate notice must be provided.

To secure a place for your child, bookings must be made no later than 5pm on Friday for the following week. Bookings can be made in person, over the phone or via text message (please ensure that text requests are sent prior to 5pm and note that confirmation will be sent by reply). Subject to availability the deadline for booking an after school place is 8.30am on the day required.

The Bubbles phone will be switched off when Bubbles closes at 6pm each Friday and turned back on again on a Monday morning at 7:30am.

Places are offered on a first come first served basis.

IMPORTANT: If you haven't booked a place and received confirmation by 5pm on a Friday, there may not be a place available for your child for the following week.

On line booking will be available soon - details to follow.

Payment

Payment is required in advance, on the first session that your child attends, for the week ahead. Arrears of more than a week will result in loss of a place and accounts must be brought back in line to be able to attend sessions.

Cancellation

48 hours notice is required to cancel a booked place otherwise fees remain payable, regardless of payment or booking method.

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